Contents
Plain-Language Summary: JiliPlus collects personal data to run your account, process payments, comply with Philippine anti-money laundering law, and keep our platform secure. We do not sell your data to advertisers or third parties. You have the right to access, correct, and delete your data. The full details are below — read on.
Introduction
This Privacy Policy explains how JiliPlus ("we," "us," "the platform") collects, uses, shares, stores, and protects personal information when you use the services available at jiliplus.best — including account registration, casino gaming, sports betting, virtual sports, Tongits, deposits, withdrawals, and customer support interactions.
JiliPlus is committed to protecting your privacy in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. By registering an account and using JiliPlus, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Privacy Policy, you should not register or use the JiliPlus platform. If you have questions about how your data is handled, our Data Protection Officer (DPO) is contactable at the details in Section 15.
Who We Are
JiliPlus operates jiliplus.best, an online casino and sports betting platform serving Filipino players across the Philippines. As the operator of this platform, JiliPlus is the data controller for all personal information collected through the platform and its related services.
We process your personal data for purposes directly related to providing you with our gaming, betting, and payment services, complying with our legal obligations under Philippine law, and communicating with you about your account and our promotions where you have consented to receive such communications.
JiliPlus protects the personal and payment data of every Filipino player — from BGC to every barangay in the Philippines.
Personal Data We Collect
JiliPlus collects the following categories of personal data, depending on how you interact with the platform:
3.1 Account Registration Data
- Full legal name
- Date of birth
- Email address
- Philippine mobile number
- Username and encrypted password
- Preferred language and currency (Philippine Peso)
3.2 Identity Verification (KYC) Data
- Government-issued Philippine ID (PhilSys National ID, passport, driver's licence, UMID, or SSS ID)
- ID number and expiry date
- Selfie with ID for liveness verification
- Proof of address (utility bill, bank statement, or barangay certificate dated within 3 months)
- Proof of payment method ownership (e.g., GCash account name screenshot)
3.3 Financial Data
- GCash or Maya account reference (mobile number)
- Bank account details for bank transfer withdrawals (account name and number)
- Visa/Mastercard card details (last four digits stored; full card number is processed by our PCI-DSS compliant payment processor and never stored on JiliPlus servers)
- Deposit and withdrawal transaction history
- Account wallet balance history
3.4 Gaming and Betting Activity Data
- Game sessions, bet history, win/loss records
- Sports bets placed, markets selected, odds accepted
- Tongits game records and tournament participation
- Bonus redemption history and wagering progress
- In-game chat messages (retained for 30 days for abuse monitoring purposes)
3.5 Technical and Device Data
- IP address at time of login and at time of each bet
- Device type, operating system, and browser type
- Session duration and activity timestamps
- Cookies and similar tracking technologies (see Section 11)
3.6 Communications Data
- Support chat transcripts and email correspondence
- Survey responses and feedback you submit voluntarily
- Dispute and complaint records
JiliPlus collects only what is necessary for the stated purposes. We do not collect sensitive personal information such as biometric data (beyond liveness verification during KYC), political opinions, health records, or religious beliefs.
Summary: Data Categories and Primary Purpose
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration data (name, email, mobile) | Account creation and authentication | Duration of account + 2 years after closure |
| KYC identity documents | Age and identity verification; AML compliance | 5 years after account closure (required by law) |
| Financial transaction records | Payment processing; AML and tax compliance | 5 years (AMLA requirement) |
| Gaming and betting history | Dispute resolution; responsible gaming monitoring | 3 years after last activity |
| IP address and device data | Fraud prevention; geographic compliance | 12 months rolling |
| Support correspondence | Dispute resolution and quality assurance | 2 years from last interaction |
| In-game chat messages | Abuse monitoring and enforcement | 30 days |
How We Collect Your Data
JiliPlus collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit, submit support requests, or respond to promotions.
- Automatically — through cookies, session logging, and analytics tools when you browse and interact with jiliplus.best.
- From third-party service providers — payment processors (GCash, Maya, banks) confirm transaction outcomes to us; KYC verification partners confirm identity document validity; fraud detection partners flag suspicious activity patterns.
- From publicly available sources — in limited cases, publicly available information may be used for due diligence purposes as required under Philippine AML regulations.
JiliPlus serves Filipino players across Visayas and Mindanao — your data is protected wherever you play.
Why We Use Your Data
JiliPlus uses your personal data for the following specific purposes:
5.1 Operating Your Account
To create, verify, and maintain your JiliPlus account — including authenticating your identity when you log in, displaying your wallet balance and transaction history, and personalising your experience based on your game preferences.
5.2 Processing Payments
To process deposits and withdrawals securely, confirm payment method ownership, prevent payment fraud, and comply with the requirements of our payment processing partners including GCash, Maya, and Philippine bank networks.
5.3 Regulatory and Legal Compliance
JiliPlus is required by Philippine law — specifically the Anti-Money Laundering Act (AMLA) as amended by Republic Act 9194 and Republic Act 11521 — to collect, verify, and retain KYC data and financial transaction records. We may report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law.
5.4 Responsible Gaming Monitoring
To monitor gaming patterns for indicators of problem gambling, apply self-imposed limits you have set, and — where required by our responsible gaming obligations — intervene when indicators of gambling harm are detected.
5.5 Security and Fraud Prevention
To detect and prevent multi-accounting, bonus abuse, identity fraud, payment fraud, and other prohibited activities outlined in our Terms and Conditions. IP and device data are used to identify and block access from prohibited jurisdictions.
5.6 Customer Support
To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance and audit purposes.
5.7 Marketing Communications
To send you promotional offers, bonus notifications, and platform updates — but only where you have explicitly consented to receive such communications during registration or in your account settings. You can withdraw marketing consent at any time by updating your preferences in your account settings or by clicking the unsubscribe link in any promotional email.
Legal Basis for Processing
Under the Data Privacy Act of 2012, JiliPlus relies on the following legal bases for processing your personal data:
- Consent — for marketing communications and non-essential cookies, where you have given explicit consent.
- Contractual necessity — for processing your account data, payment information, and gaming activity, which is necessary to fulfil our service contract with you.
- Legal obligation — for KYC verification, AML transaction monitoring, and data retention as required by Philippine law.
- Legitimate interests — for fraud prevention, platform security, and responsible gaming monitoring, where our interest in protecting the platform and other players does not override your privacy rights.
Who We Share Your Data With
JiliPlus does not sell your personal data to any third party. We share your data only in the following limited circumstances:
7.1 Payment Processors
We share the minimum necessary financial data with GCash, Maya, GrabPay, BDO, BPI, UnionBank, and our card processing partner to process your deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing purposes.
7.2 KYC and Identity Verification Partners
Your identity documents are shared with our licensed KYC verification partner to confirm authenticity. This partner is NPC-registered and processes data under a strict data processing agreement with JiliPlus.
7.3 Fraud Detection and Security Partners
IP addresses, device fingerprints, and behavioural signals may be shared with our fraud detection platform to identify suspicious activity. No directly identifying personal data beyond what is necessary is shared with these services.
7.4 Regulatory Authorities
JiliPlus will share your data with PAGCOR, AMLC, the NPC, or other Philippine regulatory bodies when required to do so by law, court order, or regulatory instruction. We will notify you of such disclosures where we are legally permitted to do so.
7.5 Business Transfers
In the event of a merger, acquisition, or transfer of JiliPlus operations to another entity, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and ensure the receiving entity is bound by privacy obligations at least as protective as this Policy.
We do not share your data with advertisers, data brokers, or marketing companies. JiliPlus does not monetise player data through any form of data sale, rental, or advertising arrangement.
International Data Transfers
Some of JiliPlus's service providers — including our game platform partners such as JILI and our cloud infrastructure providers — may process or store data outside the Philippines. Where such transfers occur, JiliPlus ensures that appropriate safeguards are in place, including:
- Data processing agreements that require the recipient to protect data to the standards required by the Philippine Data Privacy Act
- Transfer only to jurisdictions or recipients that have adequate data protection standards
- Contractual clauses binding recipients to process data only for the purposes specified by JiliPlus
JiliPlus primary data storage is located in data centres serving the Philippine and Southeast Asian markets. We take reasonable steps to keep your data within the region where technically feasible.
How Long We Keep Your Data
JiliPlus retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Specific retention periods are outlined in the data table in Section 3.
The key retention obligations are:
- KYC documents and financial transaction records are retained for a minimum of 5 years from account closure as required by the Philippine Anti-Money Laundering Act.
- Gaming and betting records are retained for 3 years to support dispute resolution and responsible gaming audits.
- Marketing consent records are retained until you withdraw consent and for a reasonable period after to demonstrate compliance with NPC requirements.
When data is no longer required and the applicable retention period has passed, JiliPlus securely deletes or anonymises the data using industry-standard methods that prevent reconstruction of personal information.
From Intramuros to everywhere — JiliPlus keeps your personal data secure with Philippine-law-compliant privacy protections.
Your Privacy Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by JiliPlus. You can exercise any of these rights by contacting our Data Protection Officer at the details in Section 15.
Right to Be Informed
You have the right to know what personal data we hold about you, how it is collected, and how it is used — which is the purpose of this Privacy Policy.
Right to Access
You can request a copy of the personal data JiliPlus holds about you. We will respond within 15 business days of a verified request.
Right to Correction
If your data is inaccurate or incomplete, you can request a correction. Some corrections require identity verification before processing.
Right to Erasure
You can request deletion of your personal data. Note that data subject to mandatory retention periods under Philippine law (e.g., AML records) cannot be deleted until those periods expire.
Right to Object
You can object to processing of your data for marketing purposes or any processing based on legitimate interests. Objections to legally required processing cannot be granted.
Right to Data Portability
You can request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider, where technically feasible.
Right to Restrict Processing
In certain circumstances — for example, where you contest data accuracy — you can request that processing be restricted while a review is conducted.
Right to Complain to the NPC
If you believe JiliPlus has not handled your data correctly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, email our DPO at privacy@jiliplus.best with the subject "Privacy Rights Request — [your registered email]." We will acknowledge your request within 3 business days and complete it within 15 business days. Requests may require identity verification before processing.
Cookies and Tracking Technologies
JiliPlus uses cookies and similar technologies on jiliplus.best to operate the platform, remember your preferences, and understand how players interact with our services. Here is what we use and why:
| Cookie Type | Category | Purpose | Can Be Declined? |
|---|---|---|---|
| Session & authentication cookies | Keep you logged in; maintain your session state across pages | No — required for the platform to function | |
| Security cookies | CSRF protection; fraud and bot detection | No — required for security | |
| Preference cookies | Remember your language, display settings, and table preferences | Yes — optional | |
| Analytics cookies | Understand which features are used most; improve platform performance | Yes — optional | |
| Performance cookies | Monitor page load times and identify technical issues | Yes — optional |
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent JiliPlus from functioning correctly. Disabling analytics and preference cookies will not affect your ability to play but may reduce the personalisation of your experience.
Children's Privacy
JiliPlus is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process includes age verification steps specifically to prevent under-age access.
If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will immediately close the associated account, delete the collected data, and — where deposits were made — contact the relevant payment authority regarding the funds.
If you believe a minor has created an account on JiliPlus, please contact us immediately at support@jiliplus.best. We take under-age gambling prevention very seriously and will act on all credible reports within 24 hours.
Security Measures
JiliPlus implements multiple layers of technical and organisational security measures to protect your personal data:
- Encryption in transit: All data transmitted between your browser and jiliplus.best is encrypted using TLS 1.3 (256-bit SSL), the same standard used by Philippine commercial banks.
- Encryption at rest: Sensitive personal data stored in our databases is encrypted at the field level using AES-256 encryption.
- Access controls: Access to personal data is restricted to JiliPlus staff on a strict need-to-know basis. All access is logged and audited.
- Two-factor authentication: Available for all player accounts and mandatory for staff with access to personal data systems.
- Regular security audits: JiliPlus conducts periodic penetration testing and security audits by independent third-party security firms.
- Incident response: We have a documented data breach response procedure. In the event of a breach affecting your data, we will notify the NPC within 72 hours of discovery and notify affected players within a reasonable period as required by the DPA.
- Payment card security: Full card numbers are processed exclusively by our PCI-DSS Level 1 certified payment processor and are never stored on JiliPlus infrastructure.
No online platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your JiliPlus account and to enable two-factor authentication. Never share your login credentials with anyone — JiliPlus staff will never ask for your password.
Changes to This Privacy Policy
JiliPlus reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.
For material changes — those that significantly affect how we use your data or your rights — we will notify registered players by email at their registered address at least 14 days before the change takes effect. Minor clarifications or updates that do not affect your rights may be made without advance notification.
Your continued use of JiliPlus after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. The most current version of this policy is always available at jiliplus.best/privacy-policy.
Contact Us and Data Protection Officer
JiliPlus has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, contact our DPO directly:
- DPO Email: privacy@jiliplus.best
- General Support Email: support@jiliplus.best
- Live Chat: Available at jiliplus.best — 24/7, average response under 3 minutes
- Response Commitment: Privacy rights requests acknowledged within 3 business days; completed within 15 business days
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through the NPC's official complaint process.
This Privacy Policy was last updated on 1 July 2025. The authoritative version is always at jiliplus.best/privacy-policy.